Privacy Policy
This privacy policy sets out how The Moving Body uses and protects any information that you give us when you use this website.
The Moving Body is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
The Moving Body may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- Your name
- Contact information including email address
- Demographic information such as location
What we do with the information we collect
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers and events
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Facebook and Instagram advertising enquiries
This section supplements our website privacy policy and explains specifically how we handle Facebook and Instagram advertising enquiries. Where the general marketing wording elsewhere on this page differs, this section applies to these enquiries.
When you submit an advertising enquiry, Meta passes us the details you provide, such as your name, email address, telephone number and contact preferences. We use these to respond, provide information you request and help arrange an appointment.
If you provide a telephone number but do not book, we may call you about the advertised offer unless you opt out. We may check whether you have booked to avoid unnecessary calls. Our lawful basis is our legitimate interest in responding to prospective patients and helping them arrange treatment, balanced against their privacy and contact preferences.
You can opt out on the enquiry form or ask us to stop calling at any time. This does not affect your access to the offer or your ability to book. Before making marketing calls, we check numbers against the Telephone Preference Service and our own do-not-call records. We will not call a TPS-registered number without specific permission.
Submitting an advertising enquiry does not subscribe you to newsletters or ongoing email or text marketing. We seek separate consent for those communications.
To handle these enquiries, we use Meta, our booking provider Jane, email and IT services, and any authorised reception or marketing support working on our behalf. They receive only information needed for their role, under appropriate data-protection arrangements. This service-provider access is separate from selling your information, which we do not do. Meta also processes information under its own Privacy Policy.
We retain advertising enquiry details for as long as reasonably necessary to respond and complete any permitted follow-up. We review whether the enquiry remains active and whether information is needed to resolve a complaint or legal matter, and delete or anonymise details when they are no longer needed. We retain a minimal record of opt-outs to prevent unwanted contact. If you become a patient, relevant information is retained under our Clinic Privacy Notice.
The Moving Body is responsible for this use of your information. For privacy questions or to exercise your rights, contact Barry McVeigh at barry@themovingbody.co.uk or on 020 8819 4850.
Depending on the circumstances, you may request access, correction, deletion, restriction or transfer of your information. You may object to processing based on legitimate interests and can object to direct marketing at any time. You can also complain to the Information Commissioner’s Office.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
This may however prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We may use your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing info@themovingbody.co.uk. We will never sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
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